Return portal is not accessible
The return portal is disabled and not accessible at this time.
To start the return process for your order, please enter your email address or phone number and the order number below.
How do I return?
- Enter your order number and email address in the fields above and click Start
- Follow the instructions and select the items you want to return
- You will get a confirmation email with the shipping guidelines once the return request is approved
What items are returnable?
You can return your items within 30 days of receipt of your shipment.
- They must be in original condition
- For watches and straps, it must be unworn
- In the original packaging, including any plastic covers, tags, or paperwork (varies by product)
- Route Package Protection cannot be returned and is nonrefundable
Free gifts or promotional items are not returnable! Unfortunately we are not able to accept returns from South Africa.
Are there any charges for return?
- There are no charges for return
- Original shipping charges are non-refundable
- You are responsible for the charges of the return shipping
- *International customers, please be aware that any return shipping duties/taxes charged to California Watch Co. will be deducted from the refunded or credit amount.
How soon will I get my refund?
- Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
- If you are approved, then your refund will automatically be applied to the original method of payment, within 10 working days after California Watch Co. receives your return.
Will I get a refund if I return an item purchased as part of a BOGO promotion?
- When purchasing items as part of a Buy One Get One (BOGO) promotion, the promotional discount is based on the lowest priced item, then applied to each item proportionately.
- If you choose to return any of the items, a store credit will be issued for the reduced discounted amount of the item.